FAQs

Insurance

What types of health insurance do you accept?

We accept private, company-sponsored, or marketplace health insurance plans offered by Aetna, Anthem / Blue Cross, Caresource, Cigna, and United Healthcare. We also accept Medicare (many plans). We participate in the Liberty Heathshare programs. If your plan is not listed, you may be eligible for out-of-network coverage.



Do you accept Health Savings Account (HSA) or Flexible Spending Account (FSA) as payment for services?

Yes, we are a registered medical clinic and can take HSA or FSA credit cards for payment.



Are all services eligible for health insurance coverage?

Each insurance plan has policies that we comply with regarding eligible types of care and treatment. Therefore, someone who has one plan may receive coverage while another person with a different plan will not receive coverage. Patients can elect to receive services that are not covered by their insurance but accept financial responsibility.



Can I receive medical care if I do not have health insurance?

Yes. We accept direct pay patients. We will provide an estimate of the cost for your visit (range from minimum to maximum) based on the information provided in the intake process prior to your appointment.



Services

What type of chronic care diseases do you treat?

Lifestyle medicine is a complementary treatment plan for chronic care disease and is backed by evidence in prevention and sometimes reversal of chronic care disease and symptoms. We specialize in: ​ Alzheimer's Disease, Arthritis, Asthma, Blood disorders, COPD, Diabetes, Heart Disease, High Blood Pressure, Obesity, and Pulmonary issues. ​ Please wear comfortable, loose clothing for your appointment.



What type of preventive care services do you provide?

Diagnostic labs and imaging support the family medicine practice aim of providing health for pediatrics, adults, and geriatric patients. ​ We specialize in preventive and wellness exams for all ages. Specialized diagnostic testing may not be available. Please check with the clinic prior to scheduling your appointment if you have a question. ​ Please wear comfortable, loose clothing for your appointment.



Do you perform any diagnostic labs in the office?

Yes. We can run strep tests, urinalysis, pregnancy tests, and other basic tests.



Can I get my annual exam at your office?

Yes. We perform annual exams for children (typically over the age of 5), men and women. We have a full service exam room for many preventive screening tests. We refer out for radiology services (e.g., mammograms, xrays, and ultrasounds).



Telemedicine

What is telemedicine?

Telemedicine is a method of receiving healthcare using two-way HIPAA-compliant video. A provider will be able to review labs and tests and answer many questions. Limitations of telemedicine include being able to take your weight and blood pressure as well as other diagnostics.



Is a telemedicine visit covered by insurance?

Most insurance plans cover telemedicine services at the same rate as a regular appointment in the State of Indiana.



Labs

Can you order diagnostic labs or imaging services?

Yes, diagnostic labs and imaging support the family medicine practice aim at providing health for pediatrics, adults, and geriatric patients.



Are diagnostic labs covered by insurance?

Many of the diagnostic labs ordered by the group are covered by insurance. If the suggested diagnostic labs are not typically covered by insurance, information will be provider BEFORE the lab so that each patient can make informed decisions about the lab.



How do I get results from the labs?

Certain labs communicate directly with our patient portal. The lab results for Mid-America or Quest Diagnostics will be viewable in the patient portal. However, for non-participating labs with the patient portal, lab results will go to you directly in the mail or by PDF. We receive a copy of the results and they are attached to your medical record. These results are not viewable in the patient portal.



Technology

How do I access the patient portal?

Patients are invited to get access to the patient portal. You will receive an email from healthrecords@patientfusion.com (Patient Fusion) that states you have been invited by Coze Health Medical to join. If you have never accessed the portal before, select create new account. Use the exact email address that you received for the invitation. There is a temporary access code provided. Once you log in, you will be prompted to change your password.



How can I complete my intake forms using my computer?

Intake forms are available on the website and utilize a fillable Adobe PDF format. You can answer the questions using your computer or tablet. Save the document with a new name to make sure your changes are saved.



Can I complete my forms in Word or Image Viewer?

The forms cannot be completed using Word or an image viewer. If you do not have Adobe PDF Reader, then you can print the forms out and write your answers.



How can I schedule an appointment?

You can schedule an appointment through our patient portal by selecting the appointment tab. Appointment availaibility is updated each month. You can also call 765-204-1122.



How can I pay a bill?

Typically, co-pays are paid at the time of the service. We accept cash, check, HSA, FSA, and credit card payments. Payments should be made out to Coze Health Medical. For patients who use insurance, after your claim has been submitted and approved, any remaining balance is the repsonsibility of the patient. We use an online service for invoices (wave). The invoice will be sent to the email address that you register with at the time of your first appointment. You can elect to save your HSA card on file for quicker payment solutions at future appointments. Patients without an email account will be sent a traditional invoice in the mail.